How Social Media Benefits the Entire Company
Join Dr. Natalie Petouhoff for a 3-part mini series designed to help you prove how social media can affect the bottom line today – and how customer service can contribute to the social media strategy...
View ArticleInbounds Campaigns in Foniva Call Center Software
Foniva provides the market-leading solution for inbound call centers. Easy to use and fully customizable, Foniva Inbound module provides full power to put in place a large variety services like...
View ArticleJacada Agent Scripting – Example of scripting running in a call center
Download a Free Trial at www.jacada.com Jacada® Agent Scripting (JAS) is the industry leading call center scripting and business process flow tool, providing the most powerful and agile, yet easy to...
View ArticleCall Centre Training part1.mp4
Sales Training www.prosellsalestraining.edu.au Prosell guarantees the results of our sales training, call center training. No risks. No wild cards. Customised sales training, call centre training that...
View ArticleRethinking Customer Service in Call Centers Delivers Big Return
Wayne Goodley, Director of Herrmann International New Zealand, shares the remarkable success Telecom New Zealand has experienced since implementing the Herrmann Whole Brain® Thinking system in its...
View ArticleStep To Call Center Business Kit
www.steptocallcenter.com Easy to use call center business kit to setup, manage and develop your call center business processes . in 7 modules 1- Step To Call Center EBook 2- Call Center Start up...
View ArticleApply for a Call Center Job [Part 2]
bangaloreboon.me Ever wondered what it’s like to apply for a call center job in Bangalore India? I did, and now you can know.
View ArticleCall Center Management Certification Training – BenchmarkPortal
BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry’s top-rated instructors, with over 150 years combined experience. These courses will...
View ArticleExclusive Webisode: Inside an Indian Call Center – Oprah’s Next Chapter –...
If you’ve ever dialed customer service for an airline, phone company or credit card service, chances are the person on the other end of the line is halfway around the world in India. Call centers are...
View ArticleJean Bave-Kerwin — Call Center on Fast Forward Book Testimonial
www.icmi.com Jean Bave-Kerwin, Senior Certified Associate of ICMI, CIAC-Certified Call Center Management Consultant, and a COPC-Certified Six Sigma Yellow Belt calls this book “The Bible” of contact...
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